Welcome to Klindata!
These Buyer Guidelines help you understand how to purchase services safely, professionally, and in line with Klindata’s rules.
Every Buyer is expected to follow these Do’s and Don’ts to maintain fairness and trust across the platform.
1. Understanding Your Role as a Buyer
As a Buyer, you are a customer who purchases digital services from Sellers on Klindata.
You agree to communicate clearly, pay securely through Klindata’s escrow, and respect the Seller’s time and effort.
All orders, messages, and payments must remain within the Klindata platform.
2. The Buyer’s Do’s
Follow these best practices to get great results and maintain a good standing on Klindata:
| Category | What You Should Do | Why It Matters |
|---|---|---|
| Before Ordering | Read the full service description, check Seller ratings, and review delivery time before placing an order. | Prevents misunderstanding and ensures the Seller can meet your needs. |
| Communication | Communicate politely and clearly; provide complete requirements after ordering. | Helps the Seller deliver exactly what you expect. |
| Payment | Always pay through Klindata’s secure checkout in Rupiah (Rp). | Protects both you and the Seller through the escrow system. |
| Revisions | Request revisions only as allowed in the package terms. | Keeps the process fair and aligned with what you paid for. |
| Delivery Confirmation | Approve delivery only when the final work meets the agreed scope. | Ensures fair release of funds from escrow. |
| Feedback | Leave honest and constructive reviews after completion. | Builds Seller reputation and helps other Buyers make informed choices. |
| Respect Deadlines | Respond promptly to Seller messages or approval requests. | Prevents order delays or cancellations. |
| Report Issues | Use the Dispute Center if you have concerns about the order. | Allows Klindata’s Resolution Team to step in fairly. |
3. The Buyer’s Don’ts
These are strictly prohibited on Klindata. Breaking them can lead to order cancellation, account suspension, or permanent ban.
| Category | What You Should NOT Do | Why It’s a Problem |
|---|---|---|
| Off-Platform Payment | Don’t pay or request payment outside Klindata. | Violates escrow protection and risks fraud. |
| Free Work Requests | Don’t ask for free trials, samples, or tests unless the Seller offers them. | Disrespects the Seller’s time and skill. |
| Scope Abuse | Don’t demand more work than what’s included in your purchased package. | Creates unfair workload and disputes. |
| Unreasonable Deadlines | Don’t shorten delivery time after placing an order. | Sellers must deliver as per the original agreement. |
| Fake Disputes | Don’t claim non-delivery when work was submitted properly. | May result in account ban and loss of Buyer privileges. |
| Harassment or Rudeness | Don’t use offensive or abusive language. | Violates Klindata’s professional conduct policy. |
| False Reviews | Don’t manipulate or fake reviews (positive or negative). | Damages platform integrity and may lead to removal. |
| Multiple Accounts | Don’t create duplicate Buyer accounts. | Used for fraud or manipulation; banned under Klindata rules. |
| Copyright Violation | Don’t resell or republish Seller work without permission. | Violates intellectual property law (UU Hak Cipta Indonesia). |
4. How to Be a Smart Buyer on Klindata
- Check the Seller Level: Verified and Top-Rated Sellers have proven track records.
- Use Add-Ons Wisely: If you need faster delivery or extra features, use Seller add-ons rather than side agreements.
- Track Order Progress: Use your Klindata dashboard to monitor delivery stages.
- Keep Everything in Writing: Always communicate through Klindata messages for record and protection.
- Respect Professional Boundaries: Avoid personal contact exchanges or off-platform chats.
5. Dispute and Refund Etiquette
If you’re unsatisfied with the service:
- Discuss the issue directly with the Seller first — most problems are fixable.
- If unresolved, open a dispute in your Order Page → Resolution Center.
- Klindata will review messages, files, and delivery logs to make a fair decision.
Refunds are processed in Rupiah (Rp) and returned to your Klindata balance or original payment method.
6. Account Standing
Repeated violations of these Buyer Guidelines may lead to:
- Temporary suspension (cooling-off period)
- Permanent account ban
- Loss of Buyer privileges (e.g., purchase limits, refund rights)
Klindata maintains zero tolerance for fraud, disrespect, or abuse of the platform.
7. Final Notes
Klindata is a professional community built on trust, transparency, and respect.
Following these guidelines ensures a smooth experience for both Buyers and Sellers — and helps the platform grow stronger for everyone.
