FAQ - Freelance Marketplace for Digital Talent

Buyer FAQ

Understanding how to buy safely and confidently on Klindata

Question	Answer
How do I know if a Seller is reliable before ordering?	Check the Seller’s rating, completed orders, and reviews from past Buyers. Klindata highlights “Verified Sellers” who have passed identity and performance checks.
What happens to my money when I place an order?	Your payment goes into Klindata’s secure escrow system. It’s released to the Seller only after you approve the delivery or after the automatic completion period.
Can I cancel an order after payment?	Yes, as long as the Seller hasn’t delivered the work. If work has started, cancellation depends on mutual agreement or a dispute review by Klindata’s support team.
What if the delivery doesn’t match the service description?	You can request a revision or open a dispute. Klindata’s team will review both sides and issue a fair resolution — refund, partial refund, or order correction.
Can I communicate directly with the Seller before ordering?	Yes. Buyers are encouraged to message Sellers before placing an order to confirm scope, deadlines, and requirements. This helps avoid misunderstandings later.

Seller FAQ

Everything Sellers need to manage services, payments, and clients effectively

Question	Answer
How do I start selling on Klindata?	Create a Seller profile, list your service under the right category, set clear package tiers, and publish it. Once approved, your service appears in search and can receive orders immediately.
When and how do I get paid?	Payments are released to your Klindata wallet after the Buyer confirms delivery or the automatic completion period passes. You can withdraw anytime using supported payout methods.
Can I offer different pricing tiers or add-ons?	Yes. Each service can include multiple tiers (Basic, Standard, Premium) and optional add-ons like faster delivery, more revisions, or extra deliverables.
What happens if a Buyer opens a dispute?	Klindata will pause payment until the issue is resolved. Both sides can submit evidence or messages. Once reviewed, the platform decides based on fairness and service terms.
Can I temporarily stop receiving new orders?	Yes. You can pause your service from the Seller dashboard. Your listing will be hidden from search until you reactivate it — useful for handling backlogs or taking breaks.

Klindata is Indonesia’s marketplace for Data, Design, and Digital work — connecting Sellers and Buyers in one trusted ecosystem. A smarter, faster, and safer way to get real work done.